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| - Purchased a Apple Macbook from Monroeville, PA store on April 8th, and tried to restore backup on Friday night. I found a issue with the screen in the corner. I took it back to Monroeville where they said it was damaged and would not exchange, fix or refund my money. They gave a lame excuse that they don't do anything with damage. I was also told I would have had to bring it back the night I bought. I was not ready to transfer my things during the week but wanted the 699 sale price. It became very frustrating to the point I took it from the store to Apple. The techs at Apple said it was a machine problem , and helped me call the Best Buy store to explain it should be exchanged. The took the laptop apart and found no water nothing.
I got the form of the status, and with time running out to it to the closest BB in Homestead, PA. This was the worst mistake I could have made. I was treated like I stole the device, and the assistant manger appeared. These two power hungry people informed me how they didn't care what Apple said, they wouldn't deal with it. I explained in plain english, how Apple explained they would ship the laptop but it was 3 days from purchase. They said the quickest solution was for them to replace it. The assist talk down to me about the laptop, expressing how he didn't know if the laptop came from BB. He said the system would reject a refund. I asked if he would process it and see. He said he wouldn't do that for me, because he deems it as damaged because he has never seen an Apple broken. These two echoed each other telling me how they refuse to consider sending the laptop to the Best Buy repair. I didn't even know they had that. They said that would cost $149 just for them to look at it, and take a couple weeks. I pressed them about what was the policy over and over. This Asst Mgr basically would tell me other options, and then say he wasn't going to provide them. I ask for the GM and he give me a card with Keith's name. the last name I don't remember. I was defeated and embarrassed at BB. I will never make a purchase from Best Buy again. I certainly will never walk into BB in Homestead, PA and Monroeville, PA. I can't say it was a race thing exactly, but there was certainly a lack of respect or courtesy to my situation. I feel bad for the community that is serviced by people like this. I write this review from the same laptop. I am counting the days for this company to go under.
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