This hotel is terrible. I am here with my husband for the weekend and have a six month old son at home with his grandparents. I am still breastfeeding and arranged for the hotel to help me send frozen breast milk home to my baby during my stay. I called a month ahead of time and was told by multiple concierges and business center personnel that this would not be a problem and that they provide this kind of service to moms all the time. The only reason I chose this hotel or came on this trip was because of how confident they sounded about being able to get this done.
Well I am here now and was given the run around for over an hour this morning. The bottom line is they did not uphold any of their promises to get the breast milk back to my baby, in fact they don't even know how to handle such a request. They have my calls on file but they were not prepared to do what they guaranteed they could do and wanted to charge me five times more than what they quoted me to get the milk home IF they could figure out how to do it. What happened to they do this this all the time??? I am completely appalled. When I asked for some kind of compensation they said they could give me $100 and that's it. Are they crazy??? What kind of treatment is this? It's nice to know the Bellagio doesn't care about feeding babies!!