Gah!!! I hate this place, but some reason I always take my Nissan here to be worked on. I guess because it's close to home.
Mainly what I hate about this place is on their website is an option to email someone in the parts department or the service department. Problem is NO ONE EVER RESPONDS to the emails. Do these emails just get lost in cyber space or do they check the emails and just pick and choose which ones they feel like responding to?
There have been times I've emailed the service department 3 times a day for two days and NEVER got an email or phone call returned. Then my husband called them and made an appointment and he even said "my wife has been trying to contact someone in your department and no one has gotten back to her."
There response was "oh, I'll let someone know."
Yes, I know I should call and not email, but I work and I don't have the privledge of being able to make personal calls. It's simply easier to shoot off an email.
These people just need to do their damn job! I shouldn't have to waste my time trying to chase someone down to return an email or a call.
By the time I do get a hold of someone I'm so dissatisfied I don't care to use their services.
One time when I did take my car in to be worked on I was assured that they would pay for my rental car, but turns out on top of the cost to fix my car I had to pay for the rental car, but at a discounted rate.
Ok, venting complete. =)