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| - Mediocre service and food. I came here a few weeks ago with 5 friends so six of us total. We were looking over appetizers and ordered their "fried mozz" and fried pickles. The server didn't forewarn us, but the fried mozz was a 4 pc. for $10! So that was nice, having to split that amongst 6 people.
Throughout our visit, we saw 3 different food runners bring food to the table next to us that they didn't order. One runner literally dropped an f-bomb after walking out with the duplicate milkshakes that those patrons were already sipping on.
We all ordered burgers and not one of us said "this is really good" we were all just surprised that they were just "okay". Considering I got a $19 Mexico City burger, I expected it to be crazy good. But the flavors of it just seemed mix-matched, it didn't blend well and neither did my girlfriend's Greg Norman burger. Their menu makes items sound really good, but the actual food did NOT deliver.
But to top it off, I was waiting outside their restrooms for one to open up. An elderly gentleman starts to walk out of one, and as I start to step toward the door one of the servers cuts me off and walked right into the restroom. It was unbelievable. Seriously the worst experience, considering myself and my party are all in the service industry. For this being a restaurant at the Venetian we all expected great food and great service, and it was honestly mediocre all-around.
Also, spoke with the manager on my way out. Pretty young brunette woman. I explained the gist of our experience, and she apologized just once and honestly just seemed like she was just waiting for me to stop talking. She was uninterested and made no attempt to make things right. At any restaurant any of us have ever worked at, the manager on duty would have gone above and beyond to make our experience more favorable. But nope. Thanks Black Tap!
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