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| - Been going to this vet for almost 3 years. Started going here when we moved to the Providence area in 10/12. Before that, we went to Ann Road AH for 3 years (which is also affiliated). Over the years my dogs have seen a few doctors here, Dr Bivens, Dr Hammond, Dr Haddad and most recently Dr Stolzer.
My husband brought our 6 year old golden, Buddy, in on April 7th for a mysterious injury to his hip that popped up that day while we were at work. We are always petting and hugging our dogs. Had this been something that had been lurking for a little while, we would have noticed it.
Dr Stolzer was the on duty vet at the time and did a work up for Bud that included a hip xray, ultrasound, fine needle aspiration (FNA) to check for cancer cells and a week's supply of antibiotics and rimadyl. We were also told to ice the area for a couple days and then start heat therapy with him.
The xrays came back fine as well as the FNA. Buddy seemed to be improving for the next week. Based on the results, Dr Stolzer told us that Buddy's issue was likely from an unknown injury and the lump on his side was caused by a large hematoma.
I recalled when we ran out of meds to advise the vet that Buddy was still swollen and asked what would happen next. I was told to make a follow up appointment and returned within the next couples days to the vet with my dog. At this time, Dr Stolzer measured the lump on his side and advised me that it had gotten smaller. She gave me another week's worth of Rimadyl and sent us on our way, this time with advice to massage the area.
It was obvious our dog was feeling better due to increased activity until one night he decided to jump up on the bed and it appeared he may have tweaked his leg again. His recheck appointment was scheduled for 4/24.
On 4/24 I came home from work to find Buddy very swollen again and limping like when we had originally brought him in on 4/7. I called to see if the vet had any earlier appointments and they did not so I brought him at 6:30 pm as originally scheduled. This time Dr Stolzer advised that we needed to do blood work to check kidney and liver function as well as chest and abdominal xrays. She ultrasounded the area again and said it did not look good. She also poked the area with a needle and got a vial of blood. She then said she would give Buddy shot of Bupranex. She also suggested we see a cancer specialist on the other side of town or to possibly do a biopsy in house.
She also advised that she would be calling on Saturday morning to discuss the results of his blood tests and radiology and to let us know when we could come in for the biopsy. I never received a call from her and called more than 4x to finally get an answer. I spoke to Dr Stolzer once and she offered to call the specialist doctors for me and let them know what was going on with Buddy. I waited over an hour for her return call and it never came. I ended up calling the specialist vet myself.
I was later called back by someone else working there at GM to advise me that Dr Stolzer would not be doing the biopsy and that if we wanted any more help with our dog's situation we were to call the specialists.
My husband decided that we needed a 2nd opinion so we went to Creature Comforts AH and saw Dr Paul on 4/26. Very awesome vet. They did the biopsy and also a culture for infection and sent it off. We should hear in 3-5 days and then make an appointment to see the specialist if needed.
I really and truly feel that Dr Stolzer dropped the ball in our situation with our dog. We spent over $1000 at GM hoping that we had an answer as to what was plaguing our dog. I am not sure why it took her so long to suggest a biopsy, offer to do one and then not even have the decency to call us herself to tell us she wouldn't do it.
This place is ok for shots and routine things for your animals but I would not suggest going here if you believe there is anything seriously wrong with your animal. Spend a few extra bucks and go to a REAL vet that will actually take the time to speak with you and go over all of your options for your animal with you.
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