Let me start by saying if you want Amazon customer service or want to size a mail order watch than this store may not be for you. If you want the expertise and knowledge of a quality jeweler than you should continue to read! Gino's is not a big box store with employees who barely know their trade. They are a small boutique jeweler that keeps loyal customers like me returning again and again. The customer service and personal attention is unbelievable and their expertise in their trade is why they have so many loyal customers. If your looking for a jeweler for life.....go to Gino's!