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| - Pizza is pretty important to me. Not just because I enjoy it but also because I don't have a car and live at an intersection with no real stores/restaurants nearby (One can only get their food from Circle K just so often!) So pizza is an ideal option because they deliver and since I'm "Working Poor", a larger pizza can last several days.
But the major chains are all hopeless. I refuse to order from Domino's as I've boycotted them for a long time. Pizza Hut has demonstrated they can't be trusted with personal banking info as they've overcharged my card and have yet to make things right. And then there's Papa John's which is in a class all its own for reprehensible customer relations - I actually received a homophobic email from Phoenix Director of Operations Christina Carter actually telling me to take my business elsewhere because they didn't want people like me as customers. Even after notifying both the local store and national HQ, I have yet to receive an apology from anyone or acknowledgement that the company doesn't condone such actions.
So I've been actively looking to more support our local businesses especially where pizza is concerned. Sardella's has been a regular staple of the Valley since I moved here in the late 80s. I've been enjoying sampling their various types of crusts. Their wings are excellent - if you're a fan of suicide wings, they don't disappoint! Plus they have all sorts of alternate selections including cookies (including white macadamia - my favorite!!) and salads! They even have other types of pasta like spaghetti, ravioli and chicken parmesan for extra variety. Their delivery drivers are continually prompt and some of the friendliest I've ever experienced. I'm generally very happy with their food and have enjoyed getting re-acquainted with them after my horrible experiences with the major chains.
There are however some serious drawbacks. Remember those great salads they offer? They cost JUST below the minimum required order amount so if you want to eat healthy, you're outta luck as you have to order something else to accompany it if a salad's the main thing you're wanting.
They do have specials but they aren't that...well...special. If you're ordering for a larger crowd there may be some good deals but if you're just a single poor schmo like me there aren't any kind of discounts or deals you can really use. Their newest special is the Monday Special where you can get 25% off any pizza...but it's only valid for dine-in or pick-up only. So that leaves its transportation challenged customers like me out in the cold. Given that their delivery fee is extraordinarily high, they really should be offering more specials to benefit the delivery customers that they're taking advantage of.
Let's talk a bit more about that delivery fee - by the time you add sales tax and that humongous fee to your actual order, even the cheapest possible order ends up being prohibitively high. I used to have a Tuesday Tradition where I'd order pizza every week to accompany the viewing of my favorite show - but I can no longer do this on a weekly basis because it costs too much to order from them. And the value of the size of your order compared to how much you end up paying for it just frankly isn't that worth it in the long run to order from them too regularly. Bye bye, Tuesday Tradition (unless Circle K has a DiGiorno!)
So while I'm happy to support local businesses and recognize that sometimes they do cost more, they certainly don't make it easy or desirable to be a regular customer. I haven't even touched upon some of the more minor nitpicks like how each extra topping costs more than they really should; if you want to be gluten free, you have to pay extra through the nose; and how they only offer 2 liter drinks. Or how you're basically paying a dollar per wing if you order wings.
So they do a lot of stuff right, but their pro's or too imbalanced compared with their con's. They have the basic foundation in place to be a superior local business but they need to seriously reevaluate many parts of their business model.
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