I spent this last week at Mandalay Bay and did 2 half days at the spa and 2 services. The first day my husband and I did the coconut lime couples massage. It was fantastic and if not for my poor experience with my facial, I would have given 5 stars for that. The masseur was experienced and gave an incredible massage, my husband had an equally positive experience. The spa itself is incredible, beautiful, spacious and relaxing. Great eucalyptus steam room and dry sauna. Hot and cold pools are large and beautiful. Since we had such a great day we opted for a second trip to the spa. This time my husband did the spa amenities only and I did a 50 minute facial. The aesthetician who did my facial was a young 20 something. Pleasant and friendly, however the facial was a disappointment and frustrating after spending $160 plus tip. She was very rushed in her facial massage and made quick light movements. I have had many facials and her style was not very relaxing. I probably would have let it go except then she started taking long breaks between treatments and I could hear her picking up her cell phone and checking it repeatedly. Then at one point she removed her cell phone from the cabinet and plugged it in on the table next to where she sat. It continued to be rushed and poor quality, then when she went to do the scalp massage, my favorite part, she used one hand and made weird light movements while using her other hand to use her cell phone. It was very disrespectful and unprofessional. I considered not tipping her but I am not an asshole and I also considered complaining but felt that the other spa services were so good I didn't want to create a fuss. So I would absolutely come back and get a massage again but no facial and I am hesitant to try any other services.
UPDATE- so a manager from the spa called me to apologize about the sub par level service that I experienced. They went above and beyond to make it right for me and next time I visit the spa I will be receiving a complementary facial from their lead aesthetician. I appreciated the effort they put forth to make things right. Like I said before I truly enjoy the rest of the spa services and now I have so much more respect for the spa and their commitment to provide superior services.