Ok ok ok, we come here a lot! The biggest problem I have is the rules are always changing. If it's a holiday you cannot do call ahead sitting. Been told this several times in the past. Tonight I arrive for Mother's Day and the first thing they ask me is if I called ahead. UGH! So hour and a half wait it is. The hostess was terrific! So pleasant, helpful and informative during our wait.
Fast forward through dinner. I really disliked my usual meal of coconut shrimp. Turns out the wonderful hostess was the manager. She took my meal off the bill and couldn't apologize enough. Everyone else had a great time, enjoyed their meals and seemed happy. Carnations at the door. Well done Outback well done.