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| - Zen Dog is now under new ownership & I could not be happier. From the moment I called, they were courteous & cared to listen to what I needed & offered a convenient schedule for me.
I had been to Zen Dog before with another dog of mine back in the day but hadn't been for a while since my previous dog is no longer with us. So, I have a new rescue & figured I would call them up. When I let them know I hadn't been for awhile, he took the time to introduce himself & he let me know that he & his fiancé were the new owners :)
One thing that may sound dumb but it stood out to me..... While making the appointment, he asked, "What is your babies name?" Any dog lover knows they are our babies. Any other place I've ever called just asked, what is the dogs name? So I just thought that was a nice touch.
When I brought my baby in, the couple was just as nice as could be. The girl cared about what I was looking for and the kind of cut I needed. More importantly, she was very gentle and sweet with my doggy which I always look for :) The gentleman runs the desk while his fiancé is the groomer, who has several years of experience.
It was about 2 hours later, I got the call my baby was ready. I'm used to horrible service at another place that I won't mention, where they take 5 hours to groom my dog.... Even when I have appointments. So I was happy to know that when Zen Dog tells you how long it's going to take, they stick to their word.
I know there was some negative feedback & not good reviews from the previous owners. But if you had a bad experience with them, please give the new owners a chance to earn your business. They are so nice & offer great service.
Prices are standard to what other groomers offer. My dog looked & smelled great. Loved the handkerchief touch around his neck at pick up :) I'm very happy that I now have a "home" groomer for my baby. I highly recommend Zen Dog for your fur babies :)
Thank you for a positive experience!
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