| rev:text
| - Papa John himself would be disappointed in the level of quality in the pizza's (3) that I received on 08/03/2013. I placed an order online from the 1010 E Desert Inn Rd. location for the special that they had for 3 medium/ 3 topping pizza's thinking that I will do something special for my wife, since she didn't eat anything at work. This was my first time I ever ate Papa John's. Everything was great when ordering and the delivery driver calling to let me know that she is 10 minutes away. When she arrive at our hotel at 7:20PM, I gave her a tip and accepted the pizza's without ever looking at them. As soon as I sat down with my wife in our hotel room, we looked at the pizza's and it looked like the pizza's were cold (cheese getting firm as if it were sitting out long). I called the Papa John's location and spoke with the manager around 7:30PM. He had offered to get new ones sent. I called back at 7:42PM asking the manager if we should give the old pizza's back to the driver that is coming to drop of the new pizza's, he then said that we didn't need to. So my wife and I were so hungry and waited for the pizza's to arrive. We had the opportunity to stare at the cold pizza's and realized how skimpy the toppings were and one of the pizza's looked burnt on the bottom. One pizza for example, had anchovies, chicken and onions. We couldn't even see the chicken and onions, so it looked like an anchovy pizza. I had time to take nice pictures of them. I called the Papa John's location again around 8:32PM. I was so upset that we haven't received the pizza's yet. They said that the driver went to the wrong address and should be there shortly and that the pizza's were piping hot out of the oven. I doubt that they were piping hot, especially arriving late. At 8:44PM, the driver called me and said that he was outside the hotel. I told him to send the pizza's back because it was late already, one hour and 14 minutes later from the time that I called at 7:30PM to get the replacement pizza's. I filled out a feedback form online at the Papa John's website the same night. It is already 08/07/13 and I still haven't received a call from who ever it may concern. I am sorry, but the way that Papa John talks about his business is different from what I experienced. The quality presented by his employee's do not match up to what his values are. I can't say that there were better ingredients if there were hardly any topping on the pizza's.
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