Let me start by saying that I have low expectations for customer service at a movie theater. I expect to wait in long lines if I want concessions. By long, I mean less than 10 minutes. My review is based on the actual theater itself and the booking experience. I ALWAYS buy tickets online for this theater, which is easy as can be and makes the process go by faster. The theater itself is always clean and is so, so comfortable. I haven't been anywhere else since they got the new seats. I have circulation issues and these seats make it possible for me to see a movie without being in a ton of pain since they recline. Love this place.