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| - I'm writing this review from an events perspective.
Last week, I led a team building function for a large Calgary-based company who chose the Westin as their event location. From start to finish, the Westin staff catered to every need. I pulled up to the loading dock and to my surprise, the staff unpacked my car full of gear and delivered it to the appropriate room. This has never happened to me anywhere else. I was offered water, asked many times if I needed anything and watched as the staff worked efficiently, even handling last-minute requests that completely disrupted what they were doing with ease and no attitude. Truly unbelievable, especially because many of the staff are young and it opened my eyes to how much I've lowered my customer service expectations. They proved to communicate well with each other and I was never left waiting for someone. At the end of the night, I was again assisted with my gear and treated with consideration, making the clean-up process as efficient as possible.
The service and support received by the Westin staff on this night truly is commendable. I should only be so lucky to have this experience duplicated elsewhere. If an organization can afford to have an event here, I'd highly recommend it, as the Westin makes work a breeze for people like myself. Most folks who attend functions don't know what goes on behind the scenes, but valuable encounters like this will positively impact the energy of the event. I was completely stress-free thanks to these folks.
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