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  • WARNING: DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!!! First off let me say that it saddens me to have to give this review. Let me just say I started out loving this place. I heard of Dr. Fong because Simplicity Laser was in the same office. I tried fillers(juvederm) a couple of times and I was very satisfied. The last time I had fillers from her I asked to come back in a few weeks later to see how things were going with my treatments and she told me that I couldn't book an appointment with her unless I got a treatment. So that was a big turn off to and I never went back to see her, this was in February 2015. I was also getting IPL treatments(removal of freckles and skin discoloration) from Brenda and she was GREAT! So now it's August and I wanted another IPL treatment from Brenda so I called and booked an appointment and the girl who answered told me that they had a new policy I place since April that required a credit card and charged $50 immediately to hold your appointment but that the money would go towards the service. I am very weary of doctors that have these practices and don't really like to give my credit card number over the phone but she assured me that everything was ok. Then she told me that the cost would be $200 for one treatment or $500 for three treatments. I told her that I had bought a package before and had multiple treatments so I was told that I wouldn't have to pay full price for additional treatments. She went back to talk to Brenda and came back and told me that the prices had gone up and that now it was $250 per treatment or 600 for a package of three. So Brenda said that I only had to pay $200per treatment and the $50 they charged on my card would go towards my service. I don't know why I proceeded but I guess it was because Brenda's services were so good. Anyway, I had to reschedule a day before but then Brenda went on vacation so I couldn't get back in for another week. When I finally went in they charged me $200 for my appointment and when I told Mitzi about the $50 they had already charged to my card and that I had already bought a package so I didn't pay full price for treatments she gave me 3 different excuses as to why they were not going to put the $50 towards my appointment. 1 was that I missed an appointment with Dr. Fong in Feb. the next was because I didn't reschedule within the 24 hour time period. And the third was that it was $250 for the treatments now. I was stunned. If I had known they were going to deceive me by not putting the money they charged towards my service, I may have still gone back because of Brenda however, the deception was left me in shock! I was thinking about disputing the charge but I figured if they really need $50 that bad then I'd be happy to spend my money at another med spa. Let me just say the customer service and the attention to detail and "No Lines By Design" is amazing and I don't mind spending my money there. They not only check up on their work a couple of weeks later, they will also add fillers if necessary. They are happy to do the right thing! The $50 wasn't really the issue it was the principal of matter. I am in no way cheap but I don't like being lied to. Mitzi enjoyed telling me about the money not going toward my service and gave the most horrible customer service that I have ever experienced in a professional environment! Please beware of this place and do not give them your card number!
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