I travel to and from Phoenix several times a year for both business and pleasure. My original hotel was booked with another hotel chain. Due to weather in Phoenix my flight had been delayed by several hours. I contacted the other hotel chain to confirm my reservation for a later arrival then originally planned and discovered that the hotel had oversold there suites and that the put me on the Executive Floor as a courtesy.
Being that I am a member of the hotels loyalty program I would have been upgraded to the Executive Floor anyhow. I needed the suite for a reason and that is why I booked the suite to begin with.
I quickly contacted Andrew at the Holiday Inn and he quickly helped solve my problem. I advised Andrew that I would be arriving late in the evening and asked if he could have a pitcher of iced tea placed in my room so that it would be there when I arrived.
While the Holiday Inn was not my original hotel for this trip I am great full for the change.
The hotel is an all suites Holiday Inn with impeccable decor. The rooms were very spacious with two separate living spaces. A large living area with a full bar area. A separate bedroom area with a large King bed, plenty of closet space and a private bath.
The hotel is also equipped with a beautiful courtyard and a large pool and hot tub. The lobby has a nice bar and happy hour service.
I again want to thank Andrew for everything he was able to do. As someone who can be "high maintenance" at times it is very rewarding when you reach an employee who goes above and beyond for their guest who are members of the IHG LOYALTY PROGRAM. Andrew is the type of employee that makes the IHG marketing a success.