| rev:text
| - I am adding to my previous review. After several days of calling and leaving messages about the lack of air in my house I finally found Mark's email address and let him now how aggravated I was, first by the fact he didn't return my calls, then by the fact he blocked me from getting through. I then looked for an email address for him online and once I emailed and told him I would report him to the attorney general's office, he finally came out to my house. He said he never got any of my several messages but I phoned him while he stood at my door and let him listen to his own phone telling me the number was blocked. He then proceeded to act like a petulant child the entire time he was there, saying should just leave and not fix the air conditioner.
He supposedly replaced a bad capacitor that he was carrying on his truck but he didn't have a machine to test the freon on levels. This is standard equipment in air conditioning repair. He had a capacitor for my specific unit but didn't have his freon tester. He said he would be back in a couple of days to check the freon level. Instead of returning he called me from an unavailable number and told me he was going to sure me for slander for giving him a bad review. SLANDER! He obviously has no idea what slander is, and he doesn't understand that it is my right to give my opinion of his horrible service.
I have given Mark a chance to rectify the situation and he has refused, piling lie upon lie in an attempt to hide the fact he has cheated me by not keeping his contract with me and not honoring his commitment.
This guy is in a customer service business and should do a better job of servicing his customers.
Therefore, I have filed a complaint with the registrar of contractors who have informed me Mark doesn't have a license. The fact he doesn't have a license is not the issue here although you may want to take that into consideration before doing business with him. Unfortunately, I assumed he had a license because he was recommended to me, albeit by his [future] mother-in-law. I never asked him if he had one, and he never offered one either. However, it matters to the ROC when a person is operating without a license and then doesn't honor their commitments.
I now have someone else coming to repair my broken air conditioner.
Please be very careful before using this guy. He is, as far as I'm concerned, unscrupulous and dishonest. I look forward to working with the ROC to see to it he is rewarded justly for cheating me and being a total douche.
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