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  • Made an appointment beforehand...Friday at 1:30pm. Appointments are made starting 2 hours out. Arrived 20 minutes before my appointment time. Brett was working the front desk. He was courteous and friendly. There was one other person in the lobby. The lobby was clean and orderly. Another person arrived to inquire about a precious day service. Again Brett was courteous and listened to customer's issue before responding. More people arrived for service shortly after me. My car was taken in 5 minutes ahead of appointment. Picked a possible slower time. In dealing with another customer, happened to be Brett, he sat down next to the customer, explained what was discovered as part of a previously occurring issue. After explaining what was wrong, the service and timeframe to complete, he provided what appeared to be the cost breakdown and asked if the customer wanted to continue with the work. The customer explained that right now was not possible. Brett acknowledged that and did not pressure or try to "sell" the work again. Just had the same experience as the other customer's. Again it was Brett (he's the front counter guy so I'm guessing that's why). One thing he discussed that came up he advised me to go to the car dealership based on warranty and work related aspects that it would be better for me to do that. There was an additional service he recommended but I didn't have time for it. He did not pressure me to get it done. Just said he'd be happy to have it done the next time I was in. Back on the road in about an hour. Full service oil change with point inspections and tire rotation (upon request). Side notes: There's free wifi, restrooms, and water. The poke stop is just out of reach.
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