I use Avis about once a month from this location. I use the Avis Preferred so I rarely interact with employees (i go right to my car on arrival and drop it off at same location...often without talking to a single employee). IN the past when I did interact with employees, I had nothing but positive things to say. If mistakes were made, they quickly corrected and often upgraded me. My hope is that other Avis locations follow the example of this one. Good job Avis of PHX!