I was contacted by a GM and apologized for the order problems. It was really nice. I wanted to give it another go, so I recently tried it. Unfortunately the service was pretty much the same. I feel like they are just too busy to accommodate everyone. My girlfriend LOVES Oregano's and swears by it. She loves the cookie dessert and pastas. She says you have to go early or its always like that. They go super early or late. I just dont have the patience for it. I do appreciate the GM's offer to come back. That is why they get 3 stars for good customer service.
The parking lot had the same problem, I did find a spot on the street this time, which was easier.
I will be back, because of the GM's attitude and really went out of their way.
I would give it a try for new yelp readers, stick to pasta and garlic bread (what they are known for and I tried this past time). You can seriously share a dinner, its giant and tastes good.