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  • This was the worst experience I've had in a very long time. We arrived to celebrate a friends birthday at about 10pm. The clerk charged us for more than we asked in chips, but that wasn't a big deal. We played two games and then sat to order food. We were then, a few minutes after ordering warned of last call since they were closing early for an after Prom. None of this is an issue to me other than we were not told at 10pm when we were charged $10 in cover charges $40 in tokens, and then ordered a $50 dinner only to be by no less than 6 staff members that we were to be leaving. When I spoke to "a manager" named Maxwell, he showed no sympathy saying or game cards which could not be refunded, blamed me for not seeing the sign on the door (that was held open to me) and that they've been there for two weeks. He gave NO resolution and didn't offer any sympathy and basically said "tough." If the business really wanted to accommodate the after prom without robbing folks like me of $100 an hour before close, the restaurant and bars would have closed at 10pm to be ready by 11 instead of causing an experience as horrendous as this. The fact that my game card never expires, as Maxwell told me four times, is no relief given that I live an hour and a half away and come here maybe once a year. What a waste of my time and a disappointment to my friend only wanting to celebrate her birthday.
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