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  • Rated 1 star just because I had to. If I could I would rate zero stars. I have never written a review before, but this experience has compelled me to do so. I placed an order with this florist a week in advance for a birthday for my mother-in-law. I called her at the end of the day to wish her a happy birthday. I asked her if she found any flowers. I had her walk all over the home in the cold of winter to find these. I didn't believe her, but they were not delivered. Nobody informed me that my request was never fulfilled and the money had already been taken out of my account. I called the next day and the lady (I want to say her name was Andrea or Angela) told me they weren't delivered. Some excuse about having two different systems, no bosses in office and understaffing. I was livid. She offered to make a new, beautiful and bigger bouquet and accepted responsibility for their mistake. I didn't accept because I would still be fully charged for something a day late and with no remaining surprise factor. I cancelled my order for a full refund. The woman apologized and offered to send a small bouquet on my behalf because it was their error. I was appeased with that offer. However, I gave it a few more days, my mother-in-law never did receive any flowers and I never did get my refund. I called again (this is 6 days out now from my original request) and asked for a manager. The manager was apparently out of the office for the next month. I dealt with the same woman. Not until I bothered again did she submit for my refund. Still waiting to see this money get put back into my account. Don't order from this florist! Their customer service is extremely lacking. They don't keep their promises and you have to haggle them just to get a refund for a service never provided.
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