| rev:text
| - We arrived to our first (and last) dinner at Rodizio, yesterday evening circa 4:00pm. (All our previous patronization of this location was at opening; we've been to Rodizio no less then 15 prior visits.)
Upon our arrival, we were greeted and seated immediately. Our server arrived approximately 5 minutes later to take drink orders. Another staff member brought those drinks to the table approximately 10 minutes later (At this point the restaurant had approximately 8 tables of fellow diners.) The next issue was there were no soup bowls available for the bacon-cauliflower soup. Several other patrons had to ask for bowls AFTER I had requested mine; no staff took initiative resolving the issue. The lettuce on the salad bar needed replenished and looked like it had been unattended for some time; I skipped the greens accordingly. After 15 minutes, only two meat servers had been to the table. We had to request that the meat servers start swinging by. Up to this moment we saw our server only twice, infrequently enough we had to grab other staff for basic service like pre-bussing, which for some reason was also an issue. Eventually, the manager did swing-by the table and from our demeanor quickly realized something was wrong. She identified herself as Shawna Fitzgerald. We explained the above whilst adding the added info that the national Rodizio email explaining its fish offerings for Lent had neither been mentioned nor offered. The manager was unmoved. Instead, she doubled down on our bad experience by offering defensive rebuttals. For example, she contradicted our concerns arguing that there was 'plenty of staff on the floor', came back to the table making further excuses for the slow meat service stating that, 'our request for beef and not other meat be brought to the table'; the problem is we made the request after waiting 15 minutes for the first two meat servers to show. So she didn't even have her facts straight regardless whether or not our request was considered reasonable or not. She gave us her card. We told her, especially in light of the increased price point for dinner vs. lunch, that our experience paled by comparison and wasn't worth the extra money (My wife and I had the salad bar; our child had the meat service.) The manger offered us nothing! It's worth mentioning that the meat did start arriving much more frequently after our complaint!
I worked in the executive food & beverage industry for years doing every job from dishwasher to GM. When my valued customers' lay-out undeniable activity illustrating our dropping the ball repeatedly, I made it right w/o asking the customer what they want or, feel like they chose the wrong place to eat and, are OBVIOUSLY leaving with a bad taste in their mouths! Very unprofessional experience!
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