DEAD END store but you get a free hot dog... -1 star and a full dose of profanity from employees.. Total waste of life minutes, hours and day.. had to go to the Sprint Corporate Store on Eastern to get the Samsung turned up.. I called a few stores to get a SIM card for my ( Unlocked ) phone. Strange because Downtown Summerlin is a Sprint Corporate store.. Really ? but wait there is more I cant do a Samsung return at the store because the Sprint employees in America are locked out. So the Sprint employee says while Im standing in the Summerlin store you have to call the 800# to have them release the account from CLOSED status, it should have never been closed by the CHAT agent online, Im like isn't that your job? Nope the customer has to make the call to the Philippines but wait there is more, The Philippine call center please hold please hold please hold 5X then she comes back on the phone and says well you have reached the wrong 800# please call India here is the new 866# keep in mind Im standing in a Sprint Corporate store calling the Philippines & India ( WOW ) Really ?
Ring Ring guy in India, he said sorry you cannot physically return the old Samsung leased phone in the Sprint Corporate store. He will ship me a return kit during Christmas. ( DREAMY ) so now Im waiting for USPS Order Number: RMA245743107 - TIP of the day if you get to return a leased phone to a Sprint store its a $ 45 fee if you get a return kit in the mail its free, no fee. This is not over I will update this review when I have more details. Keep in mind Sprint is pounding me with emails / texts saying my bill is past due for a Samsung I need to return.. The funny thing is, I asked for a Supervisor, Manager and Director while on the phone and it seems they have none on the phone or in the Corporate Store. No more Sprint F-Team for me, you cant make this stuff up its REAL garbage and the Sprint employees are telling me it happens everyday while Im standing there. Looking for a new carrier now... Any recommendations? UPDATE 12/28/2017 Sprint save desk called and said is there anything we can do to make this right we do NOT want to lose you as a customer ? I said give me a free Samsung S8 plus new or used and I will remain a customer as I have been with Sprint for 15 plus years. Sorry we cant do that. So I will be moving to another mobile carrier. I will provide another update once the SAMSUNG return has been reconciled for billing.