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  • We needed a place to board our 3YO Shih Tzu when we went on vacation. Our friends couldn't take him so we had to resort to placing him in Preppy Pets. We visited the place before making a decision and it seemed OK to us however, we never had to board our dog before so aren't exactly experts on the subject. We did notice that it smelled pretty bad but presumed that to be normal. When we dropped off our dog we informed the staff that he needed groomed (requested puppy cut, be sure to cut between nails, trim ear hair and trim nails). We left dog food and rawhide bone and his bed (which was nearly brand new) with him. We also informed the staff that he doesn't like to play with other dogs. When we picked him up the groomer came out to see us and stated that there was a note stating that he bites and that she wasn't sure how short to cut his hair because "Puppy Cut" means different things to different people. Other groomers we have used seem to understand what a Puppy Cut is but apparently not this lady. I was surprised at the note about biting because he is a very friendly dog and has never bitten anyone in his life. If he is "pushed into a corner" he will put up a fuss but has never bit anybody. I was disappointed with the grooming - they hardly cut anything off. They didn't trim most of his nails and didn't file them at all. They didn't trim the hair between his toes or trim his ear-hair. He had a lot of hair trimming all over him so apparently he was not brushed or washed after his grooming. Finally, he had orange colored stuff all over his butt - not sure what, perhaps poop or something else. He got a shower as soon as he got home. His nearly new dog bed was FILTHY. There were hairs all over it (Shih Tzu dogs do not shed, they have human-like hair). There was some other white sticky fuzzy stuff all over the bed as well. The filth wasn't just inside his bed the outside was equally filthy.... The bed is in the garbage now. After showering him, we found that he has a lot of little red spots on his ears. We don't know from what but it looks like numerous small insect bites. Needless to say, I will NEVER, EVER take our dog to that place again. The positives are that the price is low and the staff was always friendly (even though the groomer lady was a bit odd).
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