This place is always busy at lunch hour! If you have only an hour lunch, then it wouldn't be a good idea to go. The line and wait is not as long if you go before noon. Customer service experience was good. Friendly people and clean place. I love getting their croissant sandwiches for lunch. Comes with a small side of salad or soup. Their breakfast is very tasty! French Toast is a must try! They have this honey maple syrup that goes well with it!