Terrible customer service to say the least. I wasn't using my training membership so I wanted to cancel and use up my remaining sessions! I am aware I need to do this in person! I have come IN PERSON twice now and no one is helpful and no one will let me sign a document. I also wanted to switch my training sessions to a different location since I moved and that has also been a hassle! Don't fall into their sleezy traps. I have to have this membership cancelled and if I don't do it soon they will end up charging me for another month!!! What a rip off! Completely irritated and no one seems to be helpful. I have called several times as well to deal with this and I'm on my last nerve! The only thing I really enjoyed about my time at this gym was my trainer who was very motivating and helpful! Thanks Pete!