I wish it could be no stars. I'm never going to this salon again, using this company or their products.
I have been a faithful customer for 2 years in Las Vegas and 4 years before in St George. I consistently made an appointment every 6 weeks. I never missed an appointment. I moved an appointment once and of course called 24 hours in advance.
I had an appointment scheduled for August 1 at 5:15 with a phase 2 stylist. I received the automated confirmation text the Saturday before and replied - as I have done every time before. I also received an automated text at 3:20 in the afternoon the day of the appointment. I pulled up 5 minutes before my appointment to see the establishment closed for staff development.
I'm all for staff development. But common courtesy is to call patrons with an appointment and reschedule. I received no such call. My time was completely dismissed as though it does not have the same value as theirs. And clearly this staff development day was scheduled AFTER my appointment was already booked so there was ample opportunity to call me beforehand.
I left a voicemail asking for an explanation. Received a call back at 2:30 the next afternoon. Seriously?! But why should I expect you to try to remedy the situation immediately upon opening?
Extremely unprofessional and inexcusable.