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  • I have been wishing to go to this salon ever since I got engaged - and today was my appointment. I was excited for weeks before. My appointment was at 8:30am Sunday. My crew and I arrived at the shop around 8:15am and no lights on nothing. Store opened at 8:30am so we waited around...and waited. I called twice and left a message, and also emailed about my appointment. Finally someone came to the door and I asked if she worked there - she said she did but didn't have a key - so we continued to wait until the store owner came to let us in. By the time we got in it was around 9:00. Already not a great start to be waiting outside in the chilly weather for at least 40 minutes (since we showed up early - guess that was our mistake). Finally we got in and looked around and waited for them to be fully ready for us. Once we got into our space we grabbed about 5 dresses for me to try on. The consultant was nice (very quiet) and once I got the dress off the hanger and on, she would help fully get me zipped or clipped in. In my whole appointment I only tried on 7 dresses (other appointments I was able to try on many more, at the same type of boutique shops). They did nothing to accommodate the lateness, no extra time - just lucky my other appointments hadn't been earlier or I could have been late! I felt like I was a little rushed around and I wish I could have tried on more dresses - I felt that at other salons I had plenty of time and wasn't watching the clock at all. It wasn't our fault that likely all the appointments were now about 1/2 hour behind because someone didn't show up to open the store on time. I loved the atmosphere of S&B, and I might go back to check out accessories if I'm in the area but coming all the way from Hamilton I don't think I'll make another appointment to try dresses. I wish I could have had the overall great experiences others brides are talking about . Sorry S&B - I was not wowed!
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