They lied to me!!! We've been with Centurylink for 7 years. No problems ever until we moved. I was excited because Centurylink had services in the area we were moving to. I set up to move our accounts with a customer service rep. Come to find out that he "canceled" our account and I incurred at $200 cancellation fee. I thought I "moved" our services to another state not canceled it!!! Well they reimbursed us that after I called and complained. Then a month later, I found I have another charge for $107!! Come to find out that I have to return the router. The customer service rep would not waive that "fee". Even though I've been a loyal customer for 7 years. DON'T USE Centurylink. Now I'm stuck in a contract for 2 years. Cox is the way to go.