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| - NOTE: Our stay could have been an entirely different experience had we not booked a stay the weekend after a Livingsocial.com deal was made available. We did not buy that deal, we were regular customers...
Ok, starting at the beginning.
- Check-in is 4:00pm. We got there at 3:50pm, arrived to a line of no less than 30 people. NO rooms were available for us. They temporarily checked us in and said we could go to the water park and call back in an hour to see if a room was ready... but, the only place to change was at the Athletic Club clear on the opposite side of the park. By the time we hiked over there and back it was 5pm. Our room wasn't ready until 6:40 (we called about 5 times until they finally had one ready.)
- The room was HOT. It was on the top floor and really never cooled down, even after we removed a gross, dirty air filter (I'll be posting a picture in case you're into looking at icky stuff.) If you're one of those people who likes it very quiet to sleep, top floor is bad.
- Also, on the noise topic, our bathtub dripped so bad it sounded like the faucet was on a slow trickle the whole time. Water wasters! Side note, the bathroom was so small you had to step out of the way to shut the door. A large person might need to step into the tub to shut the door. :(
- Gross... there were several places of STICKY on the carpeting. 2 were right in places where normal people put their feet all the time so that was annoying and nobody should have been in that room until that was cleaned (but they were completely sold out because of the LivingSocial.com deal.)
- The railings along the walkways to our room seem 'flimsy' to an acrophobe like me. If you have small children, or rowdy older kids, you might ask for a room on a different floor. A lower floor, closer to the ground... safer.
- The Oasis water park was ok, but the staff had no continuity. One person would allow a 47" child to ride the slide, another wouldn't. One day they didn't care if your floats were by your seats while you ate lunch, the next day they were collecting them just for getting out of the water. And so on and so forth... And any time you get a bunch of people staying at a resort they wouldn't normally be able to afford, you're going to get a class of people that are... sub-par. We saw at least 2 instances of people just taking other peoples chaises, even when they clearly had their personal stuff (shoes, shirts) stored there. There was considerable pushing and shoving to get in the water, lots of unsupervised, rude 8-12 year old kids. All of this was a nuisance that probably is not a regular issue.
THE HOTEL DID TRY TO MAKE RIGHT BY US. We only complained about having to wait for a room for so long and they ended up cutting our hotel rate in half (which was then less than those LivingSocial.com folks) and giving us vouchers for drinks (6) and enough vouchers to cover our lunch (for 6 people.) So they were aware of how screwed up things were. We didn't complain about the room or the park as it was so incredibly busy it didn't seem worth it.
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