This was one of the worst meals ever.
We went because my wife received some giftcards from a patients family at the hospital she works at.
The service was lousy but the food was worse. Bland, uninspired and came cold to boot. They don't have garlic bread? I got a lame excuse for why. I grew up in NY. This is not italian food. A manger stopped by and asked how everything was and we said ok. All she had to do was look at our uneaten plates to know. I really didn't want to complain because I didn't want anything else from them. I just wanted to leave.
When we got home I realized that the nice people who had gone out of their way to give my wife a $100 gift card were just ripped off. I wrote to the company to let them know of my experience and have never heard back.
I have managed and worked at restaurants for over 25 years. I understand it's a tough job. Mistakes happen, but you should address them.
I usually don't complain, I just never go back. This was well beyond bad and the lack of follow up on a guests lousy experience speaks volumes. I will never darken the door of any of the OSI Restaurant Partners establishments (Outback, Fleming's, Roy's, Bonefish) if that's how they treat their guests.
Caveat emptor.