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| - Deceiving pricing, regularly offering to get things done that aren't required, and charge for work not completed.
I used to go to this venue to get my new tires from them, as well as my oil changed. I hadn't been there in a while, but last time I went, they quoted me a price of $30 for their oil change, however when I got there, they actually charged a whole bunch of additional fees on top of it, making it at least $40 + tax. I felt that to be very misleading and dishonest.
During my visit, they told me that my vehicle needed an alignment which I had them perform, only to later find out that it hadn't been done at all, when I went to another garage who checked it for me and advised that it could not have been done the previous time, since the front two wheels were facing in the opposite direction, and it's not possible that in that short of a period of time that the alignment could've gotten that far off. The other garage also gave me the before and after alignment readings (and they let me keep the print-out). Where-as this shop shows you some before & after alignment readings after they're done, but never lets you keep them, so I wonder if they're even from my vehicle).
They also recommended to have my pollen air filter, as well as the air filter under the hood changed. They told me that they'd only charge for the parts, and the labour would be free, however the price they quoted me was way higher than what the dealership charged for the parts, so I passed on it. I later got a new air and a a new pollen air filter, and I realized that although the pollen air filter was definitely in need of being changed, the air filter under the hood looked like new.
I was never a huge fan of the way they work on a first-come first-serve basis, and estimates on when the vehicle would be ready are usually quite off.
They did give me a ride home and back to the shop, which was nice. However the man who drove me, didn't even say "hi" or "bye."
All-in-all, considering my last experience at this venue, I have no interest in returning there what-so-ever.
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