I'm going to start off and say this has been the number one worst restaurant experience I have ever had. I came into the restaurant to try out the restaurant week menu for lunch. I work in the steel building and figured it would be easy since Red is located in the building as well. Arrived at 12:10 and didn't leave until 2, and we didn't even get to taste our dessert in the restaurant.
After being blatantly ignored for about 20 minutes, our waitress finally came up and asked us our drink order and our food order. I had the stuffed peppers, sandwich of the day, and the donuts for dessert. The stuffed peppers came out in a timely fashion. The food came out (for me) on time, but my co-worker has to send her steak back because everything on the plate was cold. Once her replacement meal had come out, I was done eating. I looked around during this time and everyone who had come in AFTER us had their checks and finished their 3 courses. Once the waitress had come back to our table (another 30 minutes after the entrée had been sent back) I asked her what was taking so long and why our meal seemed to be taking double the time as other patrons. She scurried back to the kitchen and brought our leftovers and dessert bagged up and in to go containers. Not once did I ask for the dessert to be bagged up. When I brought it up to her she said it was because I "was scaring her." Mind me, I am a small 22 year old who looks the opposite of intimidating.
To put a final stake in our graves, we looked at our bill to see we had been charged for the most expensive wine (which I had not ordered) and my co-workers "complimentary drink" was charged as well. I have never seen or heard of such bad service from such an upscale restaurant. I am severely disappointed considering I have heard such great things about the food and the establishment.
Be warned, this is not the place to spend your well earned money, especially if you're 22 and the waitress thinks you won't tip as well as an older couple ¯\_(?)_/¯