I am currently in an Ace taxi driving home from Cleveland Hopkins to Shaker Heights. I gave the driver directions to my home in Shaker and he refuses to follow my directions, taking me on back streets, causing delay, and not the most direct route. When he exited the highway traffic was not bad for this hour. I asked him nicely to please return to 480 and his response was "lady, I know how to get there".
I am slow to anger but repeated requests to return to 480 were met with silence.
When I called the cab company to complain their response was "he has to do what GPS tells him. The GPS wasn't even on! GRRRR.
Never again Ace cab!