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  • When you spend this kind of $$$ on a car you should get top notch service. Fletcher Jones in itself has a reputation to uphold. However I was not so impressed with the Vegas location.When I first called to talk to sales. I was transferred 4 times back to sales with no answer so transferred back to an operator 4 times. The next day I went in I was bounced back between a sales guy and what I think is the sales assistant? I was never given a business card from either.I asked about the maintenance plan and was told to ask another guy as he didn't know! I was firm on what specifics I wanted on car. I am not a tough customer I am pretty laid back. Don't think he really listened. Trying to convince me to pick other color options.It seemed a chore for them to find it.I placed a call to the sales" guy later that day after I test drove car. He said for me to call the other "sales" guy I dealt with.Not the answer you would expect from Mercedes!!!!!! I went ahead and purchased my Mercedes through them due to them being the only dealership within 200 miles that could get me the car in a timely matter. And the fact they own the only other Mercedes dealers in Vegas The car I got Vegas does not have many of. So car had to be shipped from another state.The actual process of purchasing was just as odd as the initial meeting.I was really looking for the "Experience" with them ... Bummer
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