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  • Even with a written confirmation number given to me by this company 4 days before our travel date, they not only didn't have a car but when I complained/panicked because we were now going to possibly miss our flight ...they told me to call the office on Monday to complain and litteraly hung up on me. On the day of our travel to the airport ,the car was late to pick us up so I called and was told I was not in the system and that they couldn't get me a car. With panic in my voice I explained I had a confirmation number and that I was now afraid of missing our flight and that I had ordered a limo because my mother is slightly handicapped and needed the extra room. The dispatcher told me he had no cars available because it had been snowing and to call the office on monday to complain and then litteraly hung up on me. I have never been treated so rudely by a a company in the service industry. In hind sight, dealing with the the different people over the phone, it felt like a bunch of unprofessinal guys booking out of a garage and not very organized. Assuming this is the same limo company as the one on St. Catherine street - same phone number. I'm pleased to take my business elsewhere.
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