Wow dunno where to start I guess from the time the "tech" came out and quoted $700 to fix a tension spring.... then of course as any logical thinking person would, I said no... that's expensive... so back and forth a little with his horrible attitude the manger calls to say $300 with no guarantee. Unfortunately the hassle and rapid drop in price red flagged their integrity specially if they don't think they are good enough to guarantee their work...so I paid their trip and inspection charge and sent them away to find out later the tech screwed up my garage door more and left it open and would only put it back the way he found it if we paid him to repair the whole thing!!! Luckily their extremely friendly competition down the road quoted me for $350 with a lifetime guarantee, came right out and we're extremely nice and honest!!! Well worth the time spent finding someone else!