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| - For it being my first time at Bruegger's Bagels, I was not impressed, at all what so ever. My experience just had to be the worst. I would like to apologize to anyone who's mother or grandmother works here because I'm about to call her out. As some of you know, my reviews can but brutally honest.
Okay so, first time there, and I decide to get the advertised bagel. The Back Bay or Bay Back bagel. First of all, they were all out of the poppy seeded bagel fine no big deal, then I noticed that this poor older lady is the only one there and she's struggling trying to keep up with the drive through and all ins. So when asked why was she the only one here she says because her manager went to pick up another coworker that just got a flat tire on her way to work. Okay, understandable, that sucks, shit happens. So at this point she is waiting on 2 customers. My issue is this, I asked for the Bay Back bagel and its posters hanging all around and I want it without the egg, it's a four ingredient sandwich. She makes me a bagel with Salmon cream cheese and bacon wtf? She did it so fast that I didn't notice she screwed it up until I watched her make my boyfriends bagel. He notices that she has missed two out of the five ingredients that's suppose to be on the sandwich; Salmon cream cheese, bacon, eggs, pickled onions and tomatoes. Her excuse was, " I don't make these, no one orders them." Regardless on if you have made them or not or people have ordered it, that's is what's advertised as your special for the month or whatever so therefore you should know how to make it
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