If I could rank this place a zero I would. But not for food or management. The food is always great. It is a zero for customer service. Now, I go to many other red robins. I usually order a chicken sandwhich without the bun to keep it on the healthy side. But what I really want is the bottomless fries. So four or five months ago I go to this location and ordered my drinks. I then asked if I could get some fries to start as they are bottomless. I was told no they dont do that. I had been to that location many times. That was the FIRST time i was ever told no when asking that. Usually I also tip 20%...actually always. After leaving there, i felt ashamed because i didnt leave a 20% tip for the first time ever. Now today, after going to many other red robins and even that same one, I get the same waitress. My mind was made up; If she told me no fries to start I was leaving. Sure enough, nope can have fries. I immediately said ok we are leaving ( i was with two others). The manager rushed over to correct the situation. He told me that she meant to say that it will be a bit, not no we cant. So either one of them was lying. I dont deal with horrible customer service. I wont be going to this location anymore and the lady that was our server is and was awful.