This company is used by NPR Radio KJZZ 91.5FM in Phoenix, AZ for their car donation program. I made an appointment on a Wednesday to have my car picked up the following Monday between 8am-12pm, but by that Friday morning I had received 3 calls from tow truck drivers wanting to get the car right then and there. When I told the last caller that the appointment for pickup was for the upcoming Monday he stated that he would cancel my appointment and that I would have to remake it with KJZZ. I of course told him that he had no right to cancel the appointment and that I had made, and that he needs to get the accurate appointment info. He attempted to further argue, but got frustrated and then just hung up on me. I called the KJZZ vehicle donation program to let them know what happened, and that if Insurance Auto Auctions is the only company taking care of their vehicle donations, then they ought to get another company that would represent them better.