This was a perfect experience. Easy to set up appointment within days of chip. I got a reminder and an e-mail that morning with specifics. I had a 7-12 time frame and Robert called that morning to give me a specific hour within that and explain the process. He came to my work around the time he had quoted and got busy repairing it in less than an hour. He did a FANTASTIC job that I can barely see anything. In addition, Robert vacuumed my car and cleaned the exterior windows. He texted me when the job was complete. I felt informed about the entire process and was very impressed with Robert and Safelite. Would use again!