I went yesterday. I'm not sure who I saw as I was a walk-in. It hurt A LOT. I've had my eyebrows waxed and threaded many times and let me tell you, this was the worst. Now, the next day, I have two lacerations. One under my eyebrow and another on my upper lip. I'm furious, and they hurt! I've been here before three or four times and haven't had that experience. But this just ruined it for me. I'm never going back.