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  • While I have had some helpful service representatives from this place...I swear I have the worst issues with my account. At this rate I am having so many needless issues that I could just go back to a major nationwide big bank! The point of the credit union switch was that they would be better with service and more for the customer. I have had issues with traveling and you guys freezing my accounts and not having a way for me to get a hold of anyone over weekends or holidays! The most recent thing over this weekend is that I, as usual made my paycheck deposit on Friday. It clearly shows it was processed just after 7am on Saturday morning, yet this time suddenly my funds are not available?! Wth?! It is the holidays people have shopping to do, and gas to put in their tanks, and even holiday traveling. I have never had this issue with my paycheck before being clearly processed but still showing pending! I was under the impression the first $100 of every check had to be released regardless, per federal law. My limits are at $1500, and my check always clears as soon as the bank processes it, so within the same day or before opening the next day. Now my account transactions and bill pays have gone haywire! In the new year it sounds like I should just say screw it and switch back to a real bank where I can call someone 24/7...instead of not even being able to put gas in my car or use my card until you all have someone in the office! Epitome of "banker's hours!"
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