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| - I can't believe this is a triple A 4 Diamond Resort.
It's nice, it's updated, but the stellar service I expect from that caliber property just wasn't there.
Check-In was a complete ZOO. The cordoned-off line snaked back and forth, with easily 100 people waiting, and there were 3 check-in agents. THREE! That process took over 45 minutes. Although once I got to the counter, the Agent was friendly, chatty, and pleasant. I asked for, and received, a comp upgrade to a larger, corner room with a Strip View and two windows.
The room is nicely appointed in contemporary fashion, which I love. The bed was amazingly comfy, and the white sheets and duvet were clean and fresh-smelling. Our view looked across at the Venetian from one window, and the other window was over the Pirate's Lagoon, where the free show, "Sirens of T.I." is performed multiple times nightly. This was cool for us, since we are night people, but if you're not (why are you in Vegas?) the show has loud pyrotechnics and fireworks until 11pm.
Unfortunately, one night we were trying to get in a nap between daytime activities and nighttime activities, and the Cable TV was out. This required four separate visits, in and out, over a 3 hour span, by maintenance and then the cable company. They were very nice, but it was an inconvenience for someone trying to sneak some sleep into a Vegas Vacation.
Again, though, TI was generous with their comps, and we received a Buffet for Two comp as a result. (Granted, I had to ask for it, but the front desk manager was forthcoming.) (Also on that note: The buffet wasn't even worth the free meal. It was utterly awful. See my review)
The property is middle-of-the-road for Vegas Strip hotels. It's not old and run-down like Excalibur or Circus, Circus, but then, it's twice the price. And it's nowhere as nice as the Wynn or the Bellagio, but it's half the price of those. So - Quite clearly Average. (Do watch out for those pesky "Resort Fees". If you book on the phone, they make it seem as if it's a one-time, per person fee. It's not. It's $20, PER DAY, PER PERSON. Typically sneaky, and common at Vegas Hotels.) Also: THE POOL WAS CLOSED! We paid a resort fee to hear "Yeah, but you can drive over to the Trump and use their pool"? I don't think so. Inexcusable, T.I.
The restaurants leave MUCH to be desired. They have a deli, but why would you eat there when the Carnegie is a shuttle-tram ride away at the Mirage? The buffet, as we've discussed, was disgusting, and the breakfasty-cafe place was ridiculously overpriced, even for the Strip. ($14 for two eggs? Really, TI?) Lastly, they have a Pho restaurant. A Pho restaurant that serves Tripe but calls it Tendon (They are NOT the same thing!) and charges $19 for a bowl that would cost you literally $6 anywhere else in the US. I'm just thankful I sampled it at the comped buffet rather than paying for it!
So overall, the property's rooms are clean and comfy, and at least they comp freely. It's centrally located smack-dab in the middle of the Strip. If you catch a fabulous deal, as we did, ($60 a night including Resort Fee) then it's probably a fine place to catch your Zz's in Vegas.
If you're looking for that signature Four-Diamond service, spend a little more and go to the Bellagio or the Venetian or the Wynn or.... you get the idea.
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