I have taken my clothes to Shadyside Valet for the last six months and have had mixed results. Just recently I have given them a pair of pants with rain splatter below the knee for a third time, having pointed it out when dropping it off each time, and received it back with no progress made on the splatter. Although this is hard to define, I also find that my shirts seem to be "beat up" after a few times through their care. They also staple the ID tags to the tag of the garment for dry cleaning, which a) is a bitch to pull out with your fingernails or otherwise and b) shows a level of disrespect to the clothing that bothers me. A very wise man once told me that if you aren't receiving the level of service you require from your dry cleaner depsite repeated instructions, it is time to move on. I'm currently looking for a new dry cleaner.