I love piada and I think their food is delicious. Every piada I've ever been to, the staff is quick, friendly, and seem to care about their job. Both times I've been to this piada, they have been VERY slow and inattentive to the customers. Even with us being the only ones there it took about 20 minutes to get our food, and with a line of 5 people it took 30 minutes this past visit. I love piada, but this location needs a major employee improvement.