I had two-way flight that was delayed 3.5 hours on the way to Chicago and 30 minutes on the way back but before before being delayed for 30 minutes was cancelled due to a maintenance issue because of which I had to be away from home for 2 more days. When trying to speak with a rep on the phone, I had to wait 40 minutes. When trying to get a response from a rep via email, there is no response for the longest time. Current wait time with no response from an email for the claim of my expense is 13 days and counting.
Not a pleasant experience. Did not feel reliable and definitely not responsive. They have to work more on customer service.