There is no point in making an appointment. Expect it to take at least 2 hours from time of appointment to when you actually leave. Also, the after hours line is a JOKE. They will not help you. 2 of my sons had pink eye. The 3rd got it Christmas day and we called the day after Christmas to see if they could write a prescription for the him since his brothers had the same thing. NOPE. Instead we get to go sit in urgent care for 6 hours the day after Christmas for PINKEYE. The only reason I'm giving 2 stars is because All the doctors, except dr. Jack who I do not like AT ALL, are amazing. The front staff has always been nice, but for me it's the their complete lack of help that makes it 2 stars. They make you feel like they are out for more money, not to help your child.