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  • Well, the extra star is really for the fact that I love our front-loader washer and dryer and that they were on sale. Didn't go to our regular Lowe's (Ray Rd) as they didn't have the models in stock. Absolutely disgusted and appalled at their customer service or lack thereof when it came to the delivery and installation. We were told they would call us Saturday morning to confirm our delivery slot. To err on the side of caution, we even called to confirm Friday night. Three phone calls later on Saturday morning, we come to find out that our order isn't even ON THE TRUCK! Seriously?! To add insult to injury, the "manager" (I use this term loosely),had the audacity to ask if he could deliver it tomorrow! Absolutely unreal. So it's now noon, we still don't have our new appliances nor any idea of when they will be delivered. What an absolute joke and waste of a perfectly good Saturday. Thanks Lowe's, just how I wanted to spend my weekend, waiting for you jokers to get your crap together. Thumbs down!!!! Do not recommend the Chandler Road to anyone! We have always been very loyal to Lowe's and this seriously makes me think about switching our alliances to home depot!
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