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  • Juan was amazing. Offered solutions for every issue which occurred. Restaurant manager/ fill in "supervisor" or whatever was lacking however. Stale chips with an $11 appetizer... no apology... steak cooked Medium well when ordered medium rare to rare.. no apology. Didn't even table touch. The most we saw the manager do was show a server how to place silverware on the table correctly, I guess that's as far as his skill level ranged. Tip of the day, don't send the main chef home and keep your back up on the day after Valentine's Day or well ever. People expect better from $30+ priced steaks that could be incredible but again lacked by far. A free app and dessert isn't suffice and doesn't make up for a simple apology from a manager and/or "supervisor" as he was called. From one restaurant manager to another I am simply appalled. Our first visit the food impressed us and during a revisit you have lost my interest. I'm assuming many others who know The business feel the same way. Needless to say I expected more and once again want to thank Juan for being a great server and making us feel as welcome as possible and being extremely apologetic. It is in no way his job to do so, it is a manager or supervisor, so thank him once again for me or better yet, have your "supervisor" in the blue shirt do so.
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